9phl Privacy Policy

1. Introduction

9phl ("9phl," "we," "us," or "our") is committed to protecting the privacy and personal data of all users ("you," "Player," or "User") of the 9phl online gaming platform, accessible at https://9phl.app and any associated mobile applications (collectively, the "Platform").

This Privacy Policy describes how 9phl collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform. It also describes the rights you have in relation to your personal data and how you can exercise those rights.

This Privacy Policy is incorporated into and forms part of the 9phl Terms and Conditions. By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Privacy Policy, you must not use the Platform.

9phl processes personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations, as well as any other applicable data protection legislation.

2. Personal Data We Collect

9phl collects the following categories of personal data from and about you:

2.1 Identity Data

• Full legal name
• Date of birth
• Government-issued identification number (e.g., Philippine National ID, passport, driver's licence)
• Nationality and country of residence
• Photograph or selfie (where required for identity verification)

2.2 Contact Data

• Email address
• Mobile phone number
• Residential address (including barangay, city, province, and postal code)

2.3 Account Data

• Username and encrypted password
• Account registration date and history
• Account preferences and settings
• Communication history with 9phl support

2.4 Financial Data

• GCash or PayMaya account number (masked)
• Bank account details for BPI, BDO, Metrobank, or UnionBank transfers (masked)
• Deposit and withdrawal transaction history
• Account balance and bonus balance information

2.5 Gaming Data

• Game session history, including games played, wagers placed, and outcomes
• Bonus and promotion usage history
• Responsible gaming tool settings (deposit limits, session reminders, self-exclusion status)

2.6 Technical Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration and login timestamps
• Cookie identifiers and similar tracking data

3. How We Collect Your Data

9phl collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access or use the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC/AML service providers; fraud detection signals from security partners; payment confirmation data from GCash, PayMaya, and banking partners.

4. How We Use Your Personal Data

9phl uses your personal data for the following purposes, each of which has a lawful basis under applicable data protection law:

• Account management: To create, maintain, and administer your 9phl account, including processing your login credentials and account preferences.
• Identity verification: To verify your identity and age (21+) in compliance with PAGCOR regulatory requirements and to prevent underage gambling.
• Transaction processing: To process deposits, withdrawals, and bonus credits to and from your 9phl account in Philippine Peso.
• Legal and regulatory compliance: To comply with anti-money laundering (AML), counter-terrorism financing (CTF), and other applicable legal obligations, including reporting to PAGCOR and other regulatory authorities as required.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the Platform.
• Responsible gaming: To monitor gaming activity and enforce responsible gaming tools, including deposit limits, session reminders, and self-exclusion orders.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Platform improvement: To analyze usage patterns, diagnose technical issues, and improve the features and performance of the 9phl Platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may withdraw this consent at any time.

5. Data Sharing and Disclosure

9phl does not sell, rent, or trade your personal data to third-party marketers. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

• Identity verification providers: Third-party KYC and AML service providers engaged to verify your identity and comply with regulatory requirements.
• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and other payment service providers necessary to process your deposits and withdrawals.
• Game providers: Licensed game software providers whose games are available on the 9phl Platform, to the extent necessary to deliver game services and resolve disputes.
• Regulatory authorities: PAGCOR and other Philippine government agencies, where disclosure is required by law, court order, or regulatory directive.
• Security and fraud prevention partners: Third-party providers engaged to detect and prevent fraud, cheating, and other prohibited activity on the Platform.
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by 9phl, subject to confidentiality obligations.

All third parties with whom 9phl shares personal data are required to process that data in accordance with applicable data protection law and 9phl's data processing requirements. 9phl does not authorize any third party to use your personal data for their own independent marketing purposes.

6. Data Retention

9phl retains your personal data for as long as your account remains active and for such additional period as is required by applicable law or regulation. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in accordance with PAGCOR regulatory requirements and Philippine AML legislation.
• Financial transaction data is retained for a minimum of five (5) years from the date of each transaction.
• Gaming session data is retained for a minimum of three (3) years from the date of each session.
• Support and communication records are retained for two (2) years from the date of the last interaction.
• Marketing consent records are retained for as long as you remain subscribed and for one (1) year following unsubscription, as evidence of consent.

When personal data is no longer required for any lawful purpose, 9phl will securely delete or anonymize it in accordance with our internal data disposal procedures.

7. Data Security

9phl implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 9phl Platform.
• Encryption of sensitive data fields, including passwords and payment identifiers, at rest.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of Platform infrastructure.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

While 9phl takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your 9phl login credentials and for notifying us immediately if you suspect unauthorized access to your account.

8. Your Data Privacy Rights

Under the Data Privacy Act of 2012 and applicable regulations, you have the following rights in relation to your personal data held by 9phl:

• Right to be informed: The right to be notified of how your personal data is collected and processed, as described in this Privacy Policy.
• Right of access: The right to request a copy of the personal data 9phl holds about you, together with information about how it is processed.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data held by 9phl.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 9phl's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the 9phl Data Privacy Officer at [email protected]. We will respond to all verified data rights requests within thirty (30) calendar days. We may require you to verify your identity before processing your request.

9. Cookies and Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device when you visit the 9phl Platform. They allow the Platform to recognize your device, remember your preferences, and collect information about how you use the Platform.

9.2 Types of Cookies We Use

• Strictly necessary cookies: Required for the Platform to function, including session authentication and security tokens. These cannot be disabled.
• Functional cookies: Used to remember your preferences, such as language settings and responsible gaming tool configurations.
• Analytics cookies: Used to collect aggregated, anonymized data about how players use the Platform, helping us identify areas for improvement.
• Marketing cookies: Used to deliver relevant promotional content to you on the Platform, based on your gaming activity and preferences, where you have consented.

9.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 9phl Platform. Strictly necessary cookies cannot be disabled as they are essential to Platform operation.

10. Minors

The 9phl Platform is strictly intended for persons aged 21 years and above. 9phl does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the 9phl Platform, please contact us immediately at [email protected].

11. International Data Transfers

9phl's primary operations and data storage infrastructure are based in the Philippines. In certain circumstances, personal data may be transferred to and processed by service providers located outside the Philippines, including identity verification and fraud prevention partners. Where such transfers occur, 9phl ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012 and its implementing rules, including contractual data processing agreements with all international service providers.

12. Third-Party Links and Services

The 9phl Platform may contain references to third-party game providers and payment services. These third parties operate under their own privacy policies, which are independent of this Privacy Policy. 9phl is not responsible for the privacy practices of any third-party service provider. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the 9phl Platform.

13. Updates to This Privacy Policy

9phl reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via email or prominent notice on the Platform at least seven (7) days before taking effect. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

14. Contact and Data Privacy Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 9phl, please contact our Data Privacy Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the chat widget on the Platform
• Response Time: We aim to respond to all privacy-related enquiries within 30 calendar days

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have not been respected. This Privacy Policy was last updated in May 2026 and supersedes all previous versions.